At Gi Trenz, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. To ensure a smooth shopping experience, we offer a straightforward Refund and Returns Policy.
Returns Policy
Eligibility for Returns
Products can be returned within 3 days of receiving the order.
The product must be unused, unwashed, and in its original packaging with all tags intact.
Returns are accepted only after our verification process confirms the product’s eligibility.
Non-Returnable Items
The following items are not eligible for return:
Customized or personalized products.
Items marked as final sale or non-returnable.
Products damaged due to improper handling or wear and tear after delivery.
Return Process
Initiate a Return Request Contact us at contact@thegisports.com with your order details and the reason for return.
Verification Once your return request is received, our team will verify the product’s condition through images or a video shared by you or via an inspection upon receipt.
Approval & Shipping If approved, we will provide you with the return shipping instructions. Please ensure the product is securely packed to avoid damage during transit. Note: Customers are responsible for return shipping costs unless the product received was defective or incorrect.
Refund Policy
Refunds will be initiated once the returned product passes our verification process.
Refunds will be processed to your original payment method or as a store credit within 3 days.
Shipping fees (if any) are non-refundable unless the return is due to an error on our part.
Exchanges
Exchanges are allowed for size or color issues, provided the requested variant is available.
Please follow the same process as returns for initiating an exchange.
Need Help?
If you have any questions or require assistance, feel free to contact us at contact@thegisports.com. We’re here to help!
Thank you for choosing Gi Trenz. We value your trust and look forward to serving you!
